Results
Measure the difference
Vee makes.
A number only becomes evidence when its process, denominator and comparator are attached. Everything on this page is built that way.
Evidence before claims.
Vee would rather show a smaller, correctly scoped result than a large number that means nothing.
- Every figure names the process that produced it.
- Production scale and process performance are different proofs.
- Where an outcome cannot be attributed fairly, we say so instead of implying it.
The evidence spine.
Every Vee result sits at one level of this chain. Climbing it requires more of the process to be measurable.
- ActivityWhat the operation did.
- ContactWho was actually reached, and verified as the right party.
- InteractionWhat happened in the conversation.
- Process resultThe defined process outcome.
- Verified business outcomeThe downstream result, attributed and reconciled.
Featured evidence.
Three results at different levels of the spine, each with its scope attached.
Reach
81.2%
- Metric
- Answer Seizure Ratio
- Process
- Appointment-confirmation reference process
- Comparator
- Stated with the reference configuration
Business outcome
+7–13%
- Metric
- On-time payment frequency
- Process
- Soft collections reference process
- Comparator
- Cited human-agent comparator
Production scale
42.28M
- Metric
- Cumulative customer cases
- Period
- Through 31 March 2026
- Source
- Official public reporting
Results by process.
The headline evidence for each process Vee operates, with the scope that makes it valid.
| Process | Headline evidence | Scope |
|---|---|---|
| Collections | +7–13% on-time payment | Soft collections, against a cited human-agent comparator |
| Customer Service | 73.5% First Call Resolution | Defined inbound FAQ support in mobile payments |
| Sales & Lead Qualification | 10–48% connected-call conversion | Depending on segment and product |
| Appointment Management | 81.2% reach; 95% of reached give a decision | Appointment-confirmation reference process |
| Surveys & Feedback | 40–45% full completion | Cited survey campaigns with stated methodology |
Results by industry.
The same evidence, grouped by the sector constraint that shapes it.
| Industry | Where evidence is strongest | Scope |
|---|---|---|
| Banking & Financial Services | Handle time and payment outcomes | Debt-collection cases with a repayment commitment |
| Insurance | First-contact closure | Insurance soft-collections reference process |
| Energy & Utilities | Appointment attendance and survey completion | Field-service and CSAT reference processes |
| Telecommunications | Retention and connected-call conversion | Lead-qualification and retention references |
| Healthcare | Appointment reach and recovered capacity | Appointment-confirmation reference process |
How a Vee number is built.
A figure is only published with its process, denominator, comparator and source attached.
The definition comes first. Before a result is quoted, we agree what it measures, over which population, against what baseline and where the data comes from.
Where the downstream outcome lives in a client system, the figure is reported only once that system returns it. Until then, the result stays at the level of the spine it actually reached.
Definition record
- 01Metric and exact wording
- 02Denominator and population
- 03Comparator or baseline
- 04Source system and period
- 05Known limitations
Scale is proof of operation, not of performance.
Production volume shows a process can run at size. It does not, on its own, prove an outcome improved.
Cases processed
42.28M
Cumulative through 31 March 2026, official public baseline.
Conversation minutes
25.29M
Cumulative through 31 March 2026, official public baseline.
Q1 2026 cases
2.96M
Group Vee, first quarter 2026.
Q1 2026 minutes
1.59M
Group Vee, first quarter 2026.
Contact-center share of 2025 revenue
96.89%
Share of 2025 group revenue from contact-center traffic.
Service-process instances
84
Operating processes running in the reference quarter.
Stories behind the numbers.
Case narratives show how a result was produced. They illustrate the evidence, and never replace it.
Early collections at a retail bank
How earlier contact and a clearer commitment definition changed the account outcome that was measured.
Read customer storiesAppointment capacity in a service network
How confirmation and rescheduling contact protected capacity before a visit was lost.
Read customer storiesRetention contact for a telecom operator
How a contact strategy separated service contact from commercial intent at high volume.
Read customer storiesBring us the outcome you need to prove.
We will define the metric, the denominator and the comparator before anything is published.