Enterprise AI Call Center

The AI Call Center built to perform.

Vee designs, launches, operates and continuously improves customer-contact processes — one accountable operation, measured by business outcomes.

47M+cases handled in production and commercial operations*

Diagnose a process See how Vee works

47M+ cases handled*
Voice-first operations
One accountable operation

* Management estimate, cumulative cases through late September 2026, not unique customers. Official reported baseline: 42.28M cases and 25.29M conversation minutes through 31 March 2026 (ESPI 05/2026).

Partnering with 50+ market leaders

The category in one sentence

Not a voicebot placed on a phone line. A managed AI Call Center that designs, runs and improves the whole customer-contact process.

What a managed AI Call Center means

The performance view

One funnel: reach, interaction, process conversion and business outcome.

Attempts
Answered / RPC
Completed interaction
Process result
Verified outcome

Reach81.2%ASR — Answer Seizure RatioCalls answered from all permitted attempts.Appointment-confirmation reference process.

Availability99.99%Service Level · 0 sec. average wait timeImmediate inbound availability in the referenced configuration.Inbound reference configuration.

Resolution73.5%FCR — First Call ResolutionDefined customer issues resolved during the first call.Inbound FAQ reference process · Mobile payments.

Process conversion43.5%FACR — First Attempt Conversion RateDefined process conversion completed after the first permitted attempt.CSAT survey reference process · Energy.

Process closure61.9%FCCR — First Contact Closure RateDefined process closed during the first successful contact.Soft collections reference process · Insurance.

Business outcome+7–13%On-time payment frequencyHigher on-time payment frequency versus the cited human-agent comparator.Soft collections reference process.

Reference results: each value above is a historical result for the specific process and configuration named on its card. Outcomes depend on the process, segment, period, denominator and the comparator cited.

Understand our metrics

What Vee operates

One operating model. The customer processes that matter most.

Customer service

Resolve the questions that can be resolved immediately. Escalate the moments that need judgement.

Sales and lead qualification

Let salespeople close. Let Vee identify who is ready to talk.

Early-stage collections

Controlled customer treatment and better contact, not just more dialling.

Appointment confirmations

Know about the empty slot early enough to fill it.

Inbound and outbound contact

One operating layer for the calls you need to make and the calls you need to answer.

Surveys and feedback

Complete conversations and useful qualitative evidence, not only scores.

Explore processes

Why the process keeps improving

The service does not stop at go-live.

Understand
Design
Integrate
Test
Launch
Monitor
Optimise
Scale

People own judgement, exceptions, domain knowledge and improvement. AI and infrastructure provide repeatable capacity inside clear operational boundaries.

See the managed operating model

Technology

Purpose-built technology, operated as one service.

Voice and dialogueConversation qualityNatural, clear and process-appropriate conversation that supports continuation, information capture and respectful handover.

Process orchestrationContact strategyTiming, channel, retry logic, business statuses and next-best permitted action — versioned and controlled.

Telephony and connectivityReachable at scaleNumbers, routing, capacity and resilience across markets, with originating-number strategy and SMS where agreed.

Integrations and analyticsOutcome visibilityRecord import, status return and full visibility of every case, interaction and outcome the process can measure.

Technology ecosystem

One operating stack. The right technology for each process.

Vee combines proprietary technology with selected AI, voice, telephony and CX services — integrating the right components into one managed operation.

Voice & dialogue

Vee LectorUX
ElevenLabs
Gemini Live
Cartesia
Hume AI
Gladia

Models & orchestration

Brilliance StateGuard
Vee DialogJourney
GPT
Claude
Gemini
DeepSeek

Telephony & connectivity

iliad
T-Mobile
DIDWW
Twilio
Sinch
Infobip

Integrations & analytics

Vee Analytics
Genesys Cloud CX
NICE CXone
Talkdesk
Thulium
CloudTalk

Architecture is selected per process. Technologies shown represent Vee capabilities and commonly integrated services; availability and configuration depend on project requirements.

Explore technology

Production proof

Measure the difference Vee makes.

42.28MCases handled cumulativelyOfficial reported baseline through 31 March 2026, with 25.29M conversation minutes. Source: ESPI 05/2026.

7–13%Higher on-time payment frequencySoft-collections reference versus the cited human-agent comparator. Reference, project-specific; full process, period and methodology retained.

View results

Commercial model

A commercial model that follows the maturity of the process.

Base operation

Telecom, infrastructure, operations, support, quality and compliance — a clear base for operating cost.

Performance layer

KPI incentives or a success-linked component where the outcome can be measured and attributed fairly.

Indicative per-record pricing is included in the offer; current rate-card verification is required before publication.

Explore pricing and billing

Bring us the process that matters.

Start with a process diagnostic: we map the process, its current KPIs and the improvement potential.

Book a process diagnostic Contact sales